Shipping policy
OulikeGoedjies
1. Overview
We ship across South Africa using **Aramex Store-to-Door delivery.
Orders are processed Monday to Friday, excluding public holidays.
🧶 Handmade Collection (Crochet Items)
Processing Time
- 2 to 5 business days
- Made-to-order items may take longer depending on workload
Delivery Time
- 2 to 4 business days via Aramex
Total Estimated Time
- 4 to 9 business days
🛍️ Cute Finds Collection
These are curated items sourced externally.
Processing Time
- 2 to 4 business days
Delivery Time
- 8 to 11 business days via Aramex
Total Estimated Time
- 10 to 15 business days
2. Shipping Costs
- Shipping fees are calculated at checkout unless stated otherwise
- Promotions such as free shipping may apply
3. Order Tracking
- Tracking details will be provided once your order has been dispatched
4. Delays & Liability
While we aim to meet all delivery timeframes:
- Delivery times are estimates, not guarantees
- OulikeGoedjies is not liable for delays caused by couriers, customs, weather, or other factors beyond our control
- Delays do not qualify for refunds unless required by law
5. Incorrect Address
- Customers are responsible for providing accurate delivery details
- We are not liable for orders delivered to incorrect addresses provided at checkout
6. Lost or Damaged Parcels
If your parcel is lost or arrives damaged:
- Contact us within 48 hours of delivery
- We will assist in resolving the issue with the courier
7. Split Orders
If your order includes both Handmade and Cute Finds items:
- Items may arrive separately
- Different delivery timeframes will apply
8. Contact
Email: support@oulikegoedjies.co.za